FAQs (Frequently Asked Questions)

Q: How can I contact Tap-N-Rack Industries?

A: You can reach us by filling out our contact form here. Our customer support team will respond to your inquiry as soon as possible.

Q: What forms of payment do you accept?

A: We accept credit/debit cards. All payments are processed securely to ensure your information is protected.

Q: Do you offer international shipping?

A: At this time, we only offer shipping within Australia through our website. If you are located outside of Australia and wish to place an order, please contact us at for international shipping options.

Q: How long will it take to receive my order?

A: We strive to process and dispatch orders within 5 business days. Delivery times may vary depending on your location and the shipping option selected during checkout. Once your order is dispatched, you will receive a shipping confirmation email with tracking details to monitor its progress.

Q: What is your refund and returns policy?

A: We want you to be satisfied with your purchase. Please refer to our Refund and Returns Policy section on our website for detailed information on our policy, including conditions for returns, exchanges, and refunds.

Q: Can I track the status of my order?

A: Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your package on the Australia Post website (www.auspost.com.au).

Q: Are your products unisex?

A: Yes, the majority of our products are designed to be unisex and can be enjoyed by individuals of all genders.

Q: Are your products true to size?

A: Our products generally follow standard sizing. We recommend referring to our size chart on the product page to ensure the best fit. If you have any specific questions regarding sizing, feel free to reach out to our customer support team.

Q: Can I change or cancel my order?

A: We strive to process orders quickly, but if you need to make changes or cancel your order, please contact us immediately. We will do our best to accommodate your request, but please note that once an order has been dispatched, changes may not be possible.

Q: Do you offer wholesale or bulk ordering?

A: Yes, we offer wholesale and bulk ordering options. If you are interested, please contact us for more information.

If you have any other questions or need further assistance, please don’t hesitate to contact us. Our team is here to help you with any inquiries or concerns you may have.