Refund and Returns

Refund and Returns Policy

At Tap-N-Rack Industries, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a refund and returns policy to ensure a hassle-free experience. Please read the following guidelines for refunds and returns specific to orders placed within Australia:

1. Change of Mind Returns:
If you have had a change of mind regarding your purchase, we are happy to offer a refund or exchange within 14 days of receiving your order. The following conditions apply:
– The item must be unused, in its original packaging, and in the same condition as when you received it.
– You are responsible for the return shipping costs.
– Refunds will be processed through the original payment method, excluding the initial shipping charges.

2. Damaged or Faulty Items:
In the unlikely event that you receive a damaged or faulty item, please contact us within 7 days of receiving your order. We will arrange a return or exchange at no additional cost to you. Please provide clear photographic evidence of the damaged or faulty item to expedite the process.

3. Incorrect or Missing Items:
If you have received an incorrect item or an item is missing from your order, please contact us within 7 days of receiving your package. We will rectify the issue by arranging a return, exchange, or sending the missing item as soon as possible.

4. Return Process:
To initiate a return, please follow these steps:
Contact our customer support team with your order details and reason for the return.
– Wait for our confirmation and instructions regarding the return process.
– Securely package the item(s) to be returned, including all original packaging and accessories.
– Ship the item(s) back to us using a trackable shipping method. Please ensure the package is adequately insured to cover any loss or damage during transit.

5. Refund Processing Time:
Once we receive your returned item(s) and verify their condition, we will process the refund within 5 business days. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.

6. Non-Returnable Items:
For hygiene and safety reasons, certain items such as undergarments, swimwear, and earrings are non-returnable unless they are faulty or damaged upon arrival.

7. Australian Consumer Law:
Our refund and returns policy is in accordance with the Australian Consumer Law. Your statutory rights are not affected.

If you have any questions or need assistance with the refund and returns process, please contact us. Thank you for choosing Tap-N-Rack Industries.